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Whether you are completely new to the IT Infrastructure Library (ITIL®) or already familiar with ITIL v2, you might wonder whether the noise around ITIL 3 is all just marketing hype. After all, what was wrong with the framework that it needed improving?
Well, the simple answer is, the latest implementation of ITIL takes a far more pragmatic approach to IT Service Management. ITIL was always meant to be a flexible framework; able to adapt to any business requirement. Since it is a framework, it was never about the processes but it was often viewed as cumbersome for smaller projects or enterprises.
ITIL 3 is for Business
ITIL 3 is more concerned with business requirements more than on the technology to deliver them. It focuses on continuous service improvement across the complete life cycle of the service. Let’s face it, customers don’t care about the technology (unless it goes wrong of course), they care about running their business. We all know that the technology needs to be subservient to the business needs; that’s a given. But it also follows that the methods of managing that technology need to stay out of the way of the business too. Cumbersome IT management has been a problem to enough organizations to make service improvement more than just a nice to have. The aim of ITIL 3 is to bring IT management decisions firmly in line with the business’ objectives.
What’s in ITIL 3 for me?
So, should you bother with ITIL 3? Well, anything that puts you in good favor with the business or your customer has got to be good for your career, right? ITIL 3 is a framework that promises to do just that. As Michelle Major-Goldsmith puts it in this video ‘it’s all about aligning the IT processes with the business processes’. Click the video presentation to hear more from Michelle about ITIL 3.
Find out more about ITIL 3 from our home page
